Pravila refundacije

We want you to be very satisfied with your purchase from Naturecan.

If you have any problems, please contact us so that we can troubleshoot any kind together.

Which products can be returned?

Unwanted products - we offer a 14-day "no questions asked" guarantee on all products returned unused in their original condition and packaging.

Damaged items - all damaged items reported within 5 days of receipt may be returned for a full refund or exchange.

How can I return products?

Please contact our customer support team and we will let you know the next steps.

Our returns address may differ for some items, so please contact us before returning any product.

Are there any costs for returning goods?

You are responsible for all shipping costs if the shipment is not delivered damaged.

Damaged shipments or individual products are returned free of charge and we will let you know the details after contacting us.

How soon will I receive my refund?

Once we receive the returned product and it passes our inspection, we will send you an email to let you know that we have received your returned item.

Your return will be processed and the amount automatically refunded to the original payment method within 3-5 business days.